Tenant FAQ
Please click here to view our tenant welcome document.
Q: Who is MKW Properties?
A: We are a privately owned virtual property management company based in Tulsa, Oklahoma. We have been providing affordable housing in the Tulsa metro area since 1985. We operate in all areas of Tulsa but specialize in the West and Northeast area of town.
Q: Where are your offices?
A: We do not currently have a physical office which allows us to be very responsive and provide high quality management at an affordable price. Our virtual office is open 24/7 and you can submit a service ticket or send a text message to 918-216-9950 anytime. This line is monitored throughout the day and our staff will respond accordingly. Our office hours are 9:30-4:30 M-F and we are closed on weekends. Tickets submitted before 4pm CST *may* be processed but no same day service is guaranteed. We try our hardest to fix your issue within 24-72 hours, depending on case.
Q: My home has been sold, what do I do?
A: Nothing will change with your home. We want you to be a forever tenant.
Q: What will happen with my current lease / property agreement?
A: If your lease is active, we will honor it. If you are month to month, you can stay that way.
Q: When is rent due?
A: Your rent is due by midnight on the day specified in the lease agreement.
Q: How will I pay rent?
A: MKW Properties provides multiple forms of payment including:
- Cash App (preferred), Click here for link to instructions
- VISA/ACH, ePay, and eCheck
Please visit www.mkwproperties.us for making payment
Q: Do you have an app for my phone that I can use to manage payments and maintenance?
A: Yes, it is an app called “Resident Center” and is available via your smartphone or at www.residentcenter.com .
- You will use it to manage your payments, schedule maintenance and reference documents.
- Click here for video on using Resident Center.
- Click here for documentation on Resident Center
Q: Do you accept cash or check for monthly rental payment?
A: We do not accept cash or check. We only accept electronic payment. We do this for health and safety reasons due to our current environment.
Q: What if my payment is late?
A: Your account could be subject late fees per the lease.
Q: How do I submit a maintenance request?
A: Please use the following resources:
- Resident Center App -
Click here for instructions on submitting a maintenance request. - If this is a maintenance emergency, please call number below.
- Via our website, www.mkwproperties.us. Click here to be redirected
- Call 918-216-9950. Please leave a detailed message. If this is a maintenance emergency, we will call you back immediately.
You must submit a service request before the maintenance team will fix your issue. A text message is not a valid service request. You will have a request # assigned.
Q: What is considered an emergency?
A: An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an major water/gas leak, or electrical outage lasting more than 8 hours .
If there is a gas issue, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area.
Q: How will maintenance be performed at my home?
A: Upon receiving the request, our maintenance staff will contact you and work the request around your schedule. We appreciate your time and will do our best to fix your issue in a timely manner.
Q: I forgot my Resident Center password, how do I reset it?
A: Click here to reset your password
Q: I lost my keys what should I do?
A: You can call a locksmith at your own expense as we do not have access to all of the keys to the properties.
Q: Do you require renters insurance with liability coverage?
A: Yes, but we will give you an ample time to procure this coverage. It is very inexpensive and can be purchased many places. It will cover your property if anything ever happens to it. It will also cover you if anything unfortunate happens to your home that is deemed your responsibility.
Q: Do you allow pets?
A: We allow dogs and cats, evaluated case by case.
Q: Can I make changes or modifications to my home?
A: As part of the lease agreement, renovations made by a tenant are only permissible with written approval by management. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.
Q: I want to break the lease, what can I do?
A: You agreed to a legal, binding lease and you are responsible for the duration of the lease. Your first step is to inform the office; we’ll start advertising your unit to try to get a suitable replacement. Once we find a tenant you will be responsible for the rent of the unit until the date the new tenant moves in and of the entire administrative fee incur in the rental of the unit. After this is completed, we can discuss a lease buyout.
Q: I’m having problems with my neighbors causing disruptions what do I do?
A: This is a civil issue and you will need to either resolve the issue with them directly or call the local authorities